We're here to help you get to production.
Support for every Creodata product — including the offers we publish on the Microsoft Azure Marketplace. Reach a real specialist, not a queue. Here's how to get help fast.
Choose the channel that suits your request
Best for most product, technical, and onboarding questions. Include the details below to speed things up.
Email supportFor time-sensitive issues during business hours. We may follow up in writing to track the request.
Call usPrefer a form? Send us the specifics and we'll route your request to the right specialist.
Open the formMonday to Friday, 08:00–17:00 East Africa Time (EAT, UTC+3), excluding Kenyan public holidays.
We aim to acknowledge every request within one business day and work with you until it's resolved. Urgent production issues are prioritised.
Azure Marketplace subscriptions & billing
Products purchased through the Microsoft Azure Marketplace are billed through your Microsoft Azure account. You can view invoices, change plans, or cancel from your Marketplace subscriptions in the Azure portal. For billing questions specific to Azure, Microsoft support can also assist.
For setup, configuration, integration, or anything technical with a Creodata product, contact us directly at hello@creodata.com. Quote your Azure subscription ID so we can match your account quickly.
What to include in a support request
The more of this you send up front, the faster we can diagnose and resolve your issue — often on the first reply.
- The product name and plan (e.g. goAML Reporting, AML Platform)
- Whether the subscription was purchased via the Azure Marketplace
- Your Azure tenant or subscription ID, if the issue is deployment-related
- A clear description of the problem and what you expected to happen
- Steps to reproduce, plus the date and time it occurred (with timezone)
- Screenshots, error messages, or log excerpts where available
- The business impact and how many users are affected
Resources you can use right now
Overviews, capabilities, and setup guidance for every product in our catalogue.
Browse productsFree XML validator and error-code reference for goAML reporting teams.
Open the validatorPractical articles on AML/CFT compliance, reporting, and productivity.
Read the blogGardens Arcade, 3rd Floor, Suite B6, Kikuyu, Nairobi, Kenya. A certified Microsoft Partner, built 100% on Azure.